What Olympia Homeowners Say About Level Two Chimney Olympia
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every one of those jobs ended with a written record and a photo archive under Clause 4 of the Haven Standard. Reviews aren’t something we chase with follow-up emails or discount codes. They come from the moment a homeowner sees the camera footage of their own flue liner and realizes nobody’s shown them that before. Here’s what that looks like in Olympia neighborhoods from Tumwater to Lacey.
Recent Reviews
“We bought a 1972 ranch near Priest Point Park last winter. The home inspector said the chimney ‘looked fine.’ Corrine’s tech ran a camera up the flue and showed us the liner was cracked at the smoke chamber shoulder, which is exactly where carbon monoxide can slip into the wall cavity. We got a written price for the HeatShield relining before he packed up his tools, and the photo record was in our inbox that evening. We thought we were getting a sweep. We got peace of mind.”
Vivian L., Priest Point Park, Olympia
“Our fireplace in the Eastside neighborhood had been smoking into the living room since October. Two other companies said we needed a full rebuild for six thousand dollars. Level Two came out, did the NFPA 211 Level 2 inspection with the camera, and found the damper was installed upside down by whoever flipped this house. Written price to fix it: $340. Done Right Promise in writing. They saved us from a total scam.”
Emily B., Eastside, Olympia
“I manage a small apartment building on the west side near Black Lake. We’ve got six fireplaces, and I need vendors who document everything because my owner lives in Spokane. Level Two delivers a photo record on every unit, every year, with the creosote class noted, the flue dimensions measured, and any spalling on the crown photographed close-up. Haven Standard Clause 4 means I don’t have to chase anyone for paperwork. Corrine’s crew has been handling our sweeps since 2019.”
Andre H., Black Lake area, Olympia
“After the 2021 ice storm, water was coming down our chimney into the firebox in our home off Boulevard Road. I had a written estimate from another company for a crown rebuild and new cap at $2,800. Brought it to Level Two for their Free Second Opinion. Their camera showed the crown had hairline cracks but the real problem was the cricket was pitched wrong and dumping runoff straight at the masonry. Resealed the crown, fixed the cricket flashing, total cost $890. They showed me every photo. Didn’t upsell me once.”
Carrie A., Boulevard Road, Olympia
“I’m particular about who I let in my house. The text when the tech was on his way, the uniform, the license number on the invoice, that’s all Haven Standard stuff and it matters. But what got me was when he explained Class III glazed creosote in my flue from burning wet Doug fir, and showed me the shiny black buildup on the camera. I could see it. He didn’t just tell me it was dangerous. Written price to remove it: $420. I knew exactly what I was paying for before I said yes.”
Vivian L., Governor Stevens area, Olympia
“We live in a 1914 Craftsman in the South Capitol neighborhood. The chimney is original terra cotta liner, and every sweep before Level Two just ran a brush through and left. Corrine’s tech measured the flue, documented the liner joints with the camera, and found three courses where the mortar was missing. He explained that a gas insert we’d been considering needs a stainless liner anyway, so we could defer the full rebuild if we went that route. No pressure. Just facts and photos. We scheduled the liner install for September when burning season starts.”
Emily B., South Capitol, Olympia
Why Customers Trust Us
The reviews keep mentioning the same things because they’re built into how we operate, not how we market.
Haven Standard Clause 1 means you get a written price, a written scope, and a written warranty before anyone touches your chimney. No exceptions. Clause 4 means every visit produces a documented photo record, included as standard, not sold as an upgrade. The 365-Day Done Right Promise is stamped on every job, and the Free Second Opinion on any competitor’s written estimate means you can verify what you’re being told.
Our materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. That network exists to keep customer prices honest, not to pad margins. Our technicians are background-checked, uniformed, and named on your invoice, and you’ll get a text when they’re en route.
Calls are answered by a live person, 24 hours a day, 7 days a week. Not a voicemail. Not a web form that disappears into someone’s inbox.
If you’re in Olympia, Tumwater, Lacey, or anywhere in Thurston County and you want to see what your chimney actually looks like before you spend a dollar, call us at (360) 464-2015. Estimates are free. The camera inspection and photo record are included. And you’ll have your written price before we start.
Written by Corrine Halstead, Owner at Level Two Chimney Olympia, serving Olympia since 2009.